Maintenance Agreement – Terms & Conditions

1. Priority Service & General Terms

Customers enrolled in a Washington Generators maintenance agreement (“Maintenance Agreement Members”) receive priority scheduling over non-contract customers on a rotating basis. Priority service does not guarantee immediate service and may be subject to scheduling adjustments in the event of emergency conditions.

Emergency generator repairs are prioritized on a rotating basis. In such circumstances, Washington Generators will still perform the annual maintenance visit; however, the visit may occur outside the standard maintenance window.

Each Maintenance Agreement includes one (1) annual service visit per generator. Properties with multiple generators require a separate maintenance agreement for each unit, and all generators at a single property must be serviced concurrently.

This Maintenance Agreement applies only to the generator identified in the contract and does not include transfer switches, fuel systems, electrical panels, load management devices, remote monitoring equipment, or any other related or auxiliary systems unless explicitly stated in writing.

Annual maintenance services are billed at the current plan rates. Maintenance plans do not include the cost of repairs, replacement parts, consumables, or additional labor beyond the defined maintenance scope. Refer to the Generator Troubleshooting and Repair section for further details.

2. Maintenance Plans – Pricing & Options

Maintenance plans must be purchased directly through Washington Generators and are not eligible for third-party financing or payment platforms unless expressly authorized in writing.

Current plan options include:

• 2-Year Prepaid Plan: One (1) annual maintenance visit per generator per year for two (2) years, prepaid in full at the time of purchase, with a 10% discount.
• 3-Year Prepaid Plan: One (1) annual maintenance visit per generator per year for three (3) years, prepaid in full at the time of purchase, with a 15% discount.
• EZ PAY 3-Year Plan: One (1) annual maintenance visit per year for three (3) years, billed monthly for either thirty-six (36) months or twenty-four (24) months with a required deposit.

3. EZ PAY Payment Plan – Terms & Conditions

Two EZ PAY options are available. Customers with a generator installed by Washington Generators within the previous six (6) months qualify for the thirty-six (36) month EZ PAY plan. All other customers are required to make an initial deposit and will be enrolled in the twenty-four (24) month payment option.

All EZ PAY customers acknowledge and agree that:

• EZ PAY pricing is subject to change upon renewal.
• Renewals will be billed at the current EZ PAY pricing in effect at the time of renewal.
• Previous pricing will not be honored.

Payments are automatically charged to a credit card on file on either the 10th or 20th of each month, as selected by the customer.

EZ PAY Pricing Structure

Air-Cooled Generators

• Base annual maintenance price: $395 per year, plus applicable local taxes.
• New maintenance clients: First-year deposit of $319 due at enrollment; twenty-four (24) monthly payments of $36.06 begin the month following enrollment.

Liquid-Cooled Generators

• Base annual maintenance price: $595 per year, plus applicable local taxes.
• New maintenance clients: First-year deposit of $535.50 due at enrollment; twenty-four (24) monthly payments of $52.06 begin the month following enrollment.

4. Cancellation of Maintenance Plans

If a customer relocates, the cancellation fee will be waived only if the customer moves within Washington Generators’ service area and resumes maintenance on an existing or new standby generator.

• EZ PAY Plans: If canceled prior to or after renewal, no refunds will be issued. A $99 cancellation fee applies and is due at the time of cancellation.
• 2-Year or 3-Year Prepaid Plans: If canceled prior to renewal, refunds will be prorated based on unused annual maintenance visits. A $99 cancellation fee applies.

5. Scheduling Disclaimer

Annual maintenance visits must be scheduled within a 60-day service window, defined as thirty (30) days before or thirty (30) days after the anniversary of the previous maintenance service or installation date.

Failure to schedule service within this window will result in forfeiture of the annual maintenance visit for that year. Washington Generators will make reasonable efforts to notify customers via email, phone, mail, and/or automated text messages; however, the customer retains sole responsibility for scheduling.

6. Scope of Work

Washington Generators performs maintenance using a standardized inspection checklist. Customers will receive a copy of the completed checklist upon service completion. The checklist documents services performed and identifies any recommended repairs.

Any additional work identified during maintenance is not included in the Maintenance Agreement. Written estimates will be provided for customer approval prior to performing additional repairs.

For liquid-cooled generators, a coolant flush is required every two (2) years. The cost of this service is included in the maintenance plan pricing.

7. Generator Troubleshooting & Repairs

Troubleshooting and repairs performed after installation are governed by Generac or Kohler warranty terms. Customers acknowledge that manufacturer warranties do not cover the following:

• After-hours or emergency service
• Controller firmware updates
• Controller resets
• Battery replacement
• Remote monitoring setup or assistance

If the generator is outside the manufacturer’s warranty period, the customer is responsible for all repair-related costs. Estimates will be provided prior to work. If parts are unavailable, a $100 deposit is required before parts are ordered. Customers acknowledge that parts availability and delivery timelines are controlled by the manufacturer.

Extended warranties issued by Generac or Kohler require documented annual maintenance. Failure to maintain yearly service may result in warranty claim denial. If a claim is denied, the customer is responsible for all diagnostic and repair costs.

8. After-Hours & Emergency Service Rates

Normal business hours are Monday through Friday, 8:30 AM to 4:30 PM. All services performed outside of these hours, including weekends, are considered overtime. Holiday service is billed at double-time rates. Rates are billed portal-to-portal and are subject to change.

Contract Customers

• $210 for the first hour
• $70 per additional half-hour
• Overtime rate: $210 per hour

Non-Contract Customers

• $240 per hour during normal business hours
• After-hours and emergency service is not available to non-contract customers.

By enrolling in a Maintenance Agreement, the customer acknowledges that they have read, understand, and agree to these Terms & Conditions.